To provide support and advice to the dealership network.
This will involve adapting quotations for new and retained business, including rate profiling and commission adaptation to meet the requirements of the proposal whilst maintaining profitability and targets.
To identify trends and opportunities where we could either be losing business or there is a potential for increased business.
To provide appropriate support to the business lines regarding communication of new and existing processes, including tactical sales campaigns, to maximise opportunities and drive first call resolution.
To provide administrative support for the Underwriting department including distribution and management of additional information provided by our Retailers and Partners in a timely manner.
Dealing with Retailer/Partner email queries to Sales Support which can involve obtaining the relevant information from other areas of the business.
Calculate and negotiate new deal profiles, balancing risk and reward
Challenge, validate and obtain authorisation for requests outside of own authorisation for rates, commissions and residual values
Clarify impact of retailer/partner package on individual deal profiles to resolve queries and optimise new business opportunities
Provide concise and detailed advice to retailer/partner on tactical campaigns to avoid significant financial risk for all parties
Strengthen relationships with retailers and partners, deflect calls from regional teams ensuring that our client receives and secure all relevant business opportunities
Provide advice to Retailers/Partners on status of proposals in Underwriting
Provide detailed guidance on quoting
Complete various daily administrative tasks
Validate customer proofs for authenticity. All data disputes, address checks and direct debit changes checked thoroughly.
Adhere to set specific administrative objectives to ensure all tasks are completed within agreed SLA.
Qualifications & Skills:
Ability to work in a high-pressure, high-call volume environment
Ability to handle and prioritise multiple high priority tasks to ensure completion within given timescales
Provide appropriate and flexible support during weekends, bank holidays and busy periods as required to ensure a consistent service is provided
Ability to work with a variety of people at all levels
Ability to accurately handle and understand numerical data
Strong telephone and customer service skills
Computer literate with sound knowledge of all Microsoft Office packages
Proven ability to work to deadline with a high level of accuracy
Previous experience in a telephone based customer/dealer service role
Shifts: 37.5 hours a week, based over 5 days a week
Monday to Friday: Normal 09:00 - 17:15 Late 09:45 - 18:00 Early 08:00 - 16:15
Saturdays 5 people work. Average of every other weekend: 09:00 - 17:00 Day off in Lieu awarded, so only four days worked each week
Bank Holidays 3 or 4 people required. Average of 2 - 3 worked each year 10:00 - 16:00 - Double time awarded
Overtime paid at 1.5 x normal rate, for hours over 37.5 in a week
12 month contract
To apply please email your up to date CV to email@example.com
Index Recruitment is acting as an Employment Business in relation to this vacancy.
"Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days unfortunately you have been unsuccessful on this occasion"