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Thursday 20th July 2017
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  Job No:
  Job Title:
Sales Support Advisor
  Job Detail
  Job Overview: To provide support and advice to the dealership network. This will involve adapting quotations for new and retained business, including rate profiling and commission adaptation to meet the requirements of the proposal whilst maintaining profitability and targets. To identify trends and opportunities where we could either be losing business or there is a potential for increased business. To provide appropriate support to the business lines regarding communication of new and existing processes, including tactical sales campaigns, to maximise opportunities and drive first call resolution. To provide administrative support for the Underwriting department including distribution and management of additional information provided by our Retailers and Partners in a timely manner. Dealing with Retailer/Partner email queries to Sales Support which can involve obtaining the relevant information from other areas of the business. Responsibilities: Calculate and negotiate new deal profiles, balancing risk and reward Challenge, validate and obtain authorisation for requests outside of own authorisation for rates, commissions and residual values Clarify impact of retailer/partner package on individual deal profiles to resolve queries and optimise new business opportunities Provide concise and detailed advice to retailer/partner on tactical campaigns to avoid significant financial risk for all parties Strengthen relationships with retailers and partners, deflect calls from regional teams ensuring that our client receives and secure all relevant business opportunities Provide advice to Retailers/Partners on status of proposals in Underwriting Provide detailed guidance on quoting Complete various daily administrative tasks Validate customer proofs for authenticity. All data disputes, address checks and direct debit changes checked thoroughly. Adhere to set specific administrative objectives to ensure all tasks are completed within agreed SLA. Qualifications & Skills: Ability to work in a high-pressure, high-call volume environment Ability to handle and prioritise multiple high priority tasks to ensure completion within given timescales Provide appropriate and flexible support during weekends, bank holidays and busy periods as required to ensure a consistent service is provided Ability to work with a variety of people at all levels Ability to accurately handle and understand numerical data Strong telephone and customer service skills Computer literate with sound knowledge of all Microsoft Office packages Proven ability to work to deadline with a high level of accuracy Negotiation skills Commercial awareness Previous experience in a telephone based customer/dealer service role Shifts: 37.5 hours a week, based over 5 days a week Monday to Friday: Normal 09:00 - 17:15 Late 09:45 - 18:00 Early 08:00 - 16:15 Saturdays 5 people work. Average of every other weekend: 09:00 - 17:00 Day off in Lieu awarded, so only four days worked each week Bank Holidays 3 or 4 people required. Average of 2 - 3 worked each year 10:00 - 16:00 - Double time awarded Overtime paid at 1.5 x normal rate, for hours over 37.5 in a week 12 month contract To apply please email your up to date CV to fleetrecep02@indexgroup.co.uk Index Recruitment is acting as an Employment Business in relation to this vacancy. "Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days unfortunately you have been unsuccessful on this occasion"
Tuesday 14th March 2017
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