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Thursday 22nd June 2017
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  Job No:
  Job Title:
Service Receptionist
  Job Detail
  Our client, based in Aldershot, is looking for an experienced Service Receptionist to join their existing team. Hours: Monday to Friday 8am to 6pm with 1 in 2 Saturdays 8am to 12pm. Job Purpose: To acknowledge all customers and potential customers of their business immediately in a warm and friendly manner clearly understanding that you are an ambassador for the company. As a sales role all the benefits provided by the company to their customers will be offered on all opportunities in an effective way. To ensure that the completion of any customer visit is finalised knowing that the visit has been fully completed or future visits or actions have been documented. To ask “Is there anything else I can do for you today” will be a measurement of the satisfaction achieved with each customer. Key Performance Indicators: - To achieve targets for product challenge set on a monthly basis - To achieve mystery shop standards set on a monthly basis - To achieve Red and Amber scorecard set on a monthly basis - To achieve service plan targets set on a monthly basis - To ensure all customers service and MOT dates together with other personal data are updated on all visits - To ensure Calltracks is used as required by the company for monitoring and training purposes - Ensure all phones are answered correctly within four rings - Ensure special order parts are chased daily The ideal candidate will: - Be experienced in the Service Industry - Have experience of dealing with the public - Have a strong work ethic - Be self-motivated - Possess a high energy for work Driving licence is essential. Can you work 08:00 – 18:00 and work 1 in 2 Saturdays? This would suit an Administrator, Receptionist, Service Advisor, Customer Service Advisor, or Sales Advisor. Index Recruitment is acting as an Employment Agency in relation to this vacancy. If you would like to apply please send your CV to fleet@indexgroup.co.uk together with your salary requirements, notice period and reasons for leaving past and present employment. "Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days unfortunately you have been unsuccessful on this occasion".
£20k with an OTE up to £30k
Aldershot, Hampshire
Thursday 5th October 2017
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