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Friday 24th November 2017
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  Job No:
  Job Title:
Customer Order Co-ordinator
  Job Detail
  Our client has an exciting opportunity for 2 Customer Service Co-ordinators to join the team in their Syston Office on an ongoing Temp basis. You will get first class training and support and you will learn from highly qualified professionals in their field. The Customer Service Coordinator is responsible for the accurate input of customer orders onto the system. You will be required to have a proficient use of the phone system and be able to deliver an extremely high level of customer service in line with the SLA Management System. You will be responsible for: Monitoring the progress of the orders and working closely with Despatch to ensure customers are kept informed at all times. Establishing forecast volumes at first point of order and chasing new opportunities for Sales. Maintaining call accuracy and quality in line with Performance Management Tools. Ensuring the customer service aspects of the SLA are met through developing and implementing a service excellence ethos by being available and responsive to customer needs. Proactively controlling and influencing the service relationship with customers based on a full understanding of their needs and requirements. Accurately taking orders and monitoring progress of orders ensuring the customers is kept informed. Weekly Shift Pattern 07.00 - 16.00 07.30 - 16.30 08.00 - 17.00 08.30 - 17.30 A proven track record of outstanding customer service. Excellent communication skills Must be able to build strong relationships across the business Strong computer skills Ability to work within a team Must be able to multitask and work under pressure Index Recruitment is acting as an Employment Business in relation to this vacancy. "Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days unfortunately you have been unsuccessful on this occasion".
9.13 per hour
Syston, Leicestershire
Thursday 25th May 2017
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