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Tuesday 17th October 2017
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  Job No:
  Job Title:
Customer Support Advisor – Part-time weekends
  Job Detail
  Our client, based in Bagshot, is looking for two part time Weekend Customer Service Advisors to work 7.5 - 15 hours over Saturday and Sunday. Option 1: 15 hours on Saturday & Sunday 9am to 5pm or 10am to 6pm Saturday (7.5 hours) 9am to 5pm on Sunday (7.5 hours) Option 2: 7.5 hours on Sunday 9am to 5pm Option 3: 7.5 hours on Sunday + up to 3 hours on Saturday 7.5 hours on Sunday – 9am to 5pm Plus 3 hours on Saturday between 8am and 6pm The Customer Support Centre is open 7 days a week handling new prospect enquiries from customers, along with handling existing customer enquiries. During the first 4 weeks, they would seek candidates who can work more hours during their training period. They can be flexible with this and include hours Monday-Friday between 8am and 8pm to work around candidates. This role would suit applicants currently working no more than 25 hours per week. MAIN AIMS: To achieve sales targets through the delivery of excellent customer service, ensuring the customer’s needs are at the centre of what they do. RESPONSIBILITIES: Handles in-bound calls from prospective customers, establishing their storage requirements, offering a relevant solution and gaining them as a customer. Supports existing customers and exceeds their expectations at every opportunity. Acts on feedback, implementing change to improve performance, whilst seeking opportunities to develop. Supports colleagues to achieve team goals. Demonstrates excellent telephone skills through building rapport and showing empathy and understanding of the customer’s circumstances. Maintains an up to date knowledge of current policies and procedures, ensuring a knowledgeable service is offered at all times. Achieves individual and team sales targets on a consistent basis. Supports the team to promptly complete additional duties, including on-line call back requests, processing on-line merchandise orders, responding to customer e-mails and processing refunds. Education: GCSE level education (or equivalent) including English and Maths Experience of providing a high level of customer service Has worked in a sales focused environment and has taken responsibility for driving sales Experience of carrying out administrative duties Experience of working to targets and Key Performance Indicators Call Centre/Contact Centre experience Knowledge and Skills: Excellent IT skills, competent in using Microsoft Office (Word and Excel), E-mail and the internet Able to type quickly and accurately Ability to work on own initiative and as part of a team Able to multitask Excellent time management and organisational skills Demonstrates excellent communication and interpersonal skills Has a good standard of numeracy and literacy Is accurate and shows attention to detail Circumstances: Lives within 30 minutes travelling time of Bagshot Has a current driving licence and owns a car due to shift pattern This role would suit someone from a Customer Service or Call Centre background Index Recruitment is acting as an Employment Agency in relation to this vacancy. If you would like to apply please send your CV to fleet@indexgroup.co.uk together with your salary requirements, notice period and reasons for leaving past and present employment. "Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days unfortunately you have been unsuccessful on this occasion".
£10.51 p/h + bonus & benefits
Bagshot, Surrey
Tuesday 26th September 2017
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